Terms & Conditions
We always want to be fair, we want your repeat business. Please do not hesitate to telephone our sales team with any queries that you may have regarding our terms and conditions
All prices shown are inclusive of VAT.( No extra to pay )
Goods are not supplied on a trial basis.
Promotional discount codes: Some brands may be excluded. Call for further details.
We reserve the right to refuse a sale. If payment has been taken then refund will be issued immediately and sale would be canceled.
If, using our currency selector, you have chosen to display our prices in Euros instead of UK Pounds; you will still be charged and invoiced in UK Pounds sterling as we do not accept foreign currency. At the point of payment, your card issuing bank will convert the amount paid in UK pounds to Euros using their current exchange rate. Please bear in mind our Euro display is a guide and that your bank exchange rate may be different from our online display and will reflect on your card statement.
No property or title of the goods shall pass from QLX Limited (getinthemix.com) to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and the liability to insure the goods then rests with the customer.
MasterCard, Visa, Switch, Solo, Electron, Delta cards and PayPal are accepted without a surcharge, however we reserve the right to deliver only to the card holders billing address unless the card issuer states otherwise. Personal and business cheques are also welcome by us, but will be subject to a seven day clearance time.
All products are subject to availability, all items shown should be in stock. In the event of an item not being in stock we will contact you to advise you.
All products are covered by the manufactures warranty.
Your delivery is insured by our couriers.
Claims for non-delivery or damaged goods must be notified to us within 7 days from expected date of delivery. Claims will not be accepted after that time. Goods which are deemed faulty on arrival will be collected by our courier for replacement or refund.
Terms which apply to mail order consumers as defined in the Consumer Protection (distance selling) Regulations 2000.The consumer shall, subject to the terms set out in this clause, have the right to cancel on order within 7 working days from the day after the goods are delivered by the company provided we receive written notice of such cancellation and also depending on the items being sold. ie: carts, stylus, lamps and headphones.
If a consumer exercises his/her right to cancel. Consumer will be responsible for return of goods back to us. Audio Visual shall reimburse any payment made within 7 days from the date he/she gave such notice of cancellation. The consumer shall not be entitled to a repayment in the event that:-
* he/she does not take reasonable care of the goods pre or post-cancellation. for the purposes of this clause, a consumer shall be deemed not to have taken reasonable care of the goods if such goods are not kept packed in their original box, with all accessories, manuals and interconnect and the internal or external packaging is damaged in any way or the goods are marked, damaged or not in the same condition in which they were sold.
The consumer is responsible for the cost in returning any unwanted items.
We do not supply on a trial basis and if you are not happy with the item then you would be required to return the goods.
Deposits to hold goods are non refundable.
The following terms apply to mail order consumers as defined in the Consumer Contracts Regulations 2013.
The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.
A) If a consumer exercises his/her right to cancel a Contract, QLX Limited shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that:
A1) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or
A2) the Goods are marked, damaged or not in the same condition in which they are sold.
We will only price match against UK-authorised dealers. We do not match the prices of dealers abroad.
Products packed in Blister Packs (sealed plastic), cannot be returned if the blister pack has been opened.
Once opened, headphones cannot be replaced or refunds cannot be given due to hygiene reasons but can be sent for repair if within the guarantee period.
Software products may not be returned and hardware products containing software products that have been registered may also not be returned.
These terms and conditions do not affect your statutory rights.
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Call us Mon-Fri 9am-5:30pm: (01206) 845125
getinthemix.com is the trading name of QLX Limited 'the company'.
Company Registration Number: 06300957
UK VAT Registration Number: GB919133427
FREE recycling of your old item under the WEEE directive. More information can be found here.