Frequently Asked Questions

WHAT ARE YOU LOOKING FOR?
General
Ordering
Returns

General

  • How do I contact you?

    Please visit our ‘Contact Us’ page link located towards the top of every page on our website. Here you will find our telephone number to contact our friendly, knowledgeable sales team who will help you with any advice needed to feel comfortable with your purchase (lines open 9am-5.30pm Mon-Fri). 

    Also here you will find an email field where we pride ourselves on responding the same day. The fastest email response will always be from the email feature at the bottom left of each page on the website. 

    You can also find our address details on the  ‘Contact Us’ page.

  • How can I track my order?

    Orders shipped Monday - Friday. Most orders ship same day for next working day delivery if ordered before 4pm, in some cases orders can take up to 2-4 days to ship. We have the lead time listed for each item on the product page. Once your order ships, we will send you an automated email with the tracking number and courier website included. Once the order tracking is entered by us (at point of leaving our warehouse), if needed, you can enter your tracking number directly on the courier website to see the status. Please check your email and spam folder for this email from us. 

    If your conformation email does not contain a tracking number, your item may be a small item which can be sent by Royal mail. In this instance, please contact our helpful sales team you will be able to track this for you.

Ordering

  • Can I place an order over the telephone?

    We are happy to take your order over the phone. We can also answer any questions you may have regarding your order or product(s) before you make your purchase.

  • Can I collect from your store?

    Yes, we offer a 'Call & Collect' service. To do this, give us a on 01206 845125 and we'll be happy to help.

    Please note that at this time, showroom product demos can only be accommodated by appointment. 

  • Do you accept PayPal?

    Yes, we accept Paypal and have PayPal Express ‘one click’ service on the checkout page.

  • Can I pay cash and have my item delivered?

    Yes, you can, though please note that this is not an option of payment on the website. To do this you should choose your product(s), and then pay cash into any NatWest branch in the UK or Ireland straight into our account (see account details below).

     

    Simply go to a cashier and say ‘I want to pay this money into this account number and sort code’, they will then give you a receipt. Then, call our sales department and notify how much you have paid in and what products that you require. Cash payments show up in our account instantly so if paid in before 4pm, we will despatch the same day.

    NatWest Bank

    Sort code 60-06-06

    Account number 27564193

    *Please put reference as your postcode

  • What is the ‘cut off’ time for Next working day, Saturday, Pre 12am and pre 10.30am deliveries?

    Orders placed before 4pm will qualify for next working day or, if selected in checkout, pre 12am / pre 10.30am (at an extra charge). If an order is placed after 4pm and selected for one of these services, it will be carried on to the next working day after that.

    Orders placed before 4pm on a Friday will be delivered on a next working day delivery (Monday) unless you have selected a Saturday delivery option in the checkout.

    Orders placed on a Friday before 4pm where there is a bank holiday on the Monday, will be delivered on a Tuesday.

  • What if I order on a bank holiday?

    If you place an order before 4pm on a Friday, Saturday, Sunday or Monday where the Monday is a bank holiday, your order will be sent on the Tuesday.

  • How do I place an order over your website?

    Simply locate the product(s) you wish to purchase using the search box or navigation menus at the top of our website. On the product page is a "Buy Now" button, clicking this will add the item to your basket.

    Once you've added the item(s) you wish to purchase to your basket, you can then access your basket by clicking the basket icon in the top right hand corner of our website.
    From this page you can review the contents of your basket, and edit the contents if you need.

    Then, once you're ready you can fill in your postcode, choose your delivery option and proceed to checkout.

    We also accept orders via telephone.
    All orders require pre-payment before shipping and we do not accept Purchase Orders or Ship COD.

Returns

  • I have a problem with my product, what do I do now?

    We want to deal with any problem as quickly as possible. In most instances, problems can be rectified quickly by phone or email, for instance, software installation issues, connection issues with incorrect cabling. In this instance, please email us or telephone our sales team who will be on hand to assist (phone number at the top of every website page).

  • My item(s) has arrived faulty or damaged, what do I do now?

    In the rare case that an item arrives faulty or damaged, please contact our dedicated service/returns team on (01206) 855170 (lines open Mon-Fri 9am til 5.30pm) who will quickly arrange the exchange or refund. Please do not send an item back to us without a dedicated RMA number as these may be refused on delivery.

  • Can I cancel or change my order?

    Yes, no problem. Please telephone our sales department and we'll be happy to assist you (telephone number located at the top of every website page).
    Please bear in mind that we dispatch order made before 4pm that same day, so in the event you wish to cancel we recommend giving us a call as soon as possible.
    We always want to make sure that you are happy and will refund/exchange your order for you without hassle (see ‘terms and conditions’ for time period allowance).

  • What can I do if I do not like my purchase?

    Not a problem. We are always willing to exchange a product you are unhappy with, or offer a refund if returned within the first 30 days of purchase. Products must be returned in the same condition as they were sent to you.
    Some products such as software, headphones, and styli are dealt with on an individual basis, but please contact us and we will help you as much as we can.

 
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