All goods we sell carry a 1 year warranty unless otherwise stated.
What is covered / not covered?
Replaceable items such as Crossfaders, Styli, Drive belts, Lamps, Batteries are classed as 'consumables' and are user replaceable when they wear out. Certain brands of mixers do have a 2 year or lifetime warranty on the crossfader. (see description on product that you want to buy). Replacement faders, styli etc can be purchased from us at little cost.
What's more, we include a 30-day money back guarantee** too. If you're unhappy with the product - or you've just changed your mind, just make sure that the item is still in 'as new' condition with all accessories and with un-tarnished packaging and call our customer services department.
**Excludes copyrighted goods (all software, media and sample CDs) where the packaging has been unsealed and/or the product has been registered, your statutory rights are not affected.
Where do I return faulty goods?
First call us on 01206 845125 to get a RMA (Returns) Number
This must be displayed on the outside of the Box.
AudioVisual (Returns Department)
1A Altbarn Road (off Hawkins Road),
Alternatively you may phone us on (01206) 845125 to arrange a collection by our couriers.
Please make sure all items are in original packaging and a description of all faults.
We try to turn around any repair within 24-48 hours (subject to parts availability). A product which is within 28 days of purchase, we will endeavour to replace providing the product is in 'as new' condition with all relevant packaging intact and in good condition.
We always aim to be fast and efficient when dealing with returns. Any help you may need, please do not hesitate to contact one of our sales team for further assistance on (01206) 845125.